Account Management

Account Functions

Can I create a Second account?
Players are allowed only one account, as stated in the Terms of Use. Occasionally people try to game the system and create multiple accounts to get into a g...
Sat, 26 Dec, 2020 at 3:26 PM
I think that I filled out the assessment survey incorrectly; what should I do?
Please don’t create another account, it will clutter the system and become entangled with your original one, delaying your opportunity to participate.  ...
Mon, 12 Oct, 2020 at 8:06 AM
How do I change levels?
Please do NOT create a second account; we will resolve your level with your original account. You can see your available levels by logging in looking at the...
Mon, 12 Oct, 2020 at 8:06 AM
How do I purchase credits?
From the Games page, click the green Add Money button in the user sidebar on the right side of the screen.  Fill in your billing and credit card informatio...
Mon, 12 Oct, 2020 at 8:06 AM
I canceled‚ where is my refund?
If you canceled more than 48 hours before icetime, your account will be refunded automatically. If you canceled less than 48 hours before icetime, we are ha...
Mon, 12 Oct, 2020 at 8:06 AM
Goalies need confirmed mobile on file
To sign up for a JMS net, goalies must have a confirmed mobile on file. This is part of the process to get goalie perms, but if you skipped it, here's ...
Mon, 12 Oct, 2020 at 8:06 AM
Backup goalies
Backup goalies will be signed up for a goalie position if one becomes available. This does not mean they are signed up to play as a goalie at the game.  By...
Mon, 12 Oct, 2020 at 8:07 AM
Why did the funds in my account disappear?
Due to the tax implications of keeping skater deposits on our books in perpetuity, we've started expiring credits after at least a year of inactivity. ...
Mon, 12 Oct, 2020 at 8:07 AM
How do I get a refund of my JMS account balance?
Players may request a refund, less any processing charges (shipping & handling or PayPal), at any time. We are happy to assist you, please e-mail suppor...
Sat, 26 Dec, 2020 at 3:24 PM