We provide 20 minutes leeway for signups and refunds, even within the 48-hour pre-icetime locked period. If you sign up for a session the afternoon before a game that same night (i.e. within the 48-hour pre-icetime locked period) and then suddenly remember you have other plans, you have up to 20 minutes to cancel and have the fee automatically re-credited to your account.
Note: Immediate cancellations are reviewed and the refund is waived if more significant cancellation factors apply